A queue management system is used for controlling the customer flow in a business or a government institution and optimize the waiting time in queues. It makes your customers happier and your employees more efficient.

High waiting time is one of the main reasons for customer dissatisfaction in banks, embassies, hospitals, government services, retail stores, supermarkets,etc. A queue management system will improve your business service by decreasing your clients’ waiting time.Therefore, their satisfaction will be increased as well as employee efficiency.

Whether it is a small wireless system with a single queue for a small coffee shop, a complex system with multiple queues and service points for a large government organisation, or a system that provides also online booking via internet and notifies the customer by email or sms when his queue number is close, ABAS has the right solution.

Queuing System Benefits

The queue management system by ABAS provides organizations with various options to improve their customer flow and manage queues in the best possible way. It can contribute to the success of your business and:

  • Enhance customer service
  • Expedite customer journey
  • Improve efficiency and cost reduction

Characteristics

Queuing System Characteristics

  • Ticket dispensers with touchscreens or buttons
  • LED displays,
  • Web based
  • Smart controls
  • sophisticated management software
    Unlimited number of queues and services/specialties,
  • Wired or wireless operation
  • Unlimited users / cashiers per system,
  • Wide selection of customer terminals for service selection
  • Information is shown on high-resolution panels
  • Various software and control panel tools, Detailed statistics
  • Online ticket booking
  • SMS or email notification
  • Central management of multiple remote sites/branches

Applications

Queuing System Applications

Queuing Systems by ABAS can be applied in:

  • Government and municipal services
  • Banks
  • Insurance companies
  • Embassies and consulates
  • Passport services
  • Healthcare facilities
  • Service and commerce companies
  • Airports
  • Supermarkets
  • Coffee shops
  • Restaurants

Why Choose ABAS

Our 40-year experience and expertise, partnered with technical support teams and the use of cutting edge technology, guarantees that ABAS will provide you with reliable systems and products that can meet all the requirements of the largest and most complex projects.

ABAS, alongside its fully dedicated and specialized department will take over and carry out your project from A to Z. Our team will design the system, supply, install and configure the products and commit to constant after sales support in order to give you the ideal solution, tailor-made to your specific type of business and budget our team. Always taking into consideration the unique characteristics of each system, ABAS will provide excellent results wherever needed.

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